Last updated: July 2026
This Privacy Policy describes, in general terms, how Decent Water Inc. ("we", "us", or "our") collects, uses, and safeguards personal information when you visit our website or use our services. This is a general template policy for a small Ontario, Canada business and should be reviewed by a qualified professional before being relied upon for specific legal compliance needs.
We may collect personal information that you voluntarily provide to us, such as your name, phone number, email address, mailing address, and details about your water quality or service needs, when you fill out a contact form, request a quote, book a water test, or otherwise communicate with us. We may also collect limited technical information (such as browser type or general usage data) automatically when you visit our website.
We use the information we collect to respond to your inquiries, schedule appointments and service visits, provide quotes, deliver our products and services, and communicate with you about your account or service history. We may also use your information, with your consent where required, to send you updates about our products, promotions, or maintenance reminders. We do not sell your personal information to third parties.
If you provide your mobile phone number through our website forms and consent to receive text messages, Decent Water Inc. may send SMS messages related to service requests, appointment scheduling, appointment reminders, service updates, and customer support communications.
SMS consent is collected through website forms where users voluntarily provide their phone number and agree to receive text messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@decentwater.ca.
SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile opt-in data, consent records, and phone numbers collected for SMS communications will not be sold, rented, or shared with third parties for promotional purposes.
For the full terms governing our text messages, see our Terms & Conditions.
Our website may use cookies or similar technologies to help the site function properly, remember your preferences, and understand general visitor traffic patterns. You can usually adjust your browser settings to refuse cookies, though some parts of the site may not function as intended if you do so.
We may use third-party service providers to help operate our website, process forms, or manage scheduling and communications. These providers only have access to the information necessary to perform their functions and are expected to protect your information in accordance with applicable privacy laws.
We do not sell, rent, or trade your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We take reasonable administrative and technical measures to protect the personal information we hold from loss, misuse, or unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
As an Ontario, Canada business, we aim to handle personal information in a manner consistent with Canada's federal private-sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), generally speaking. You may request access to, correction of, or the deletion of your personal information that we hold, subject to applicable legal or business record-keeping requirements, by contacting us using the details below.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at info@decentwater.ca or by phone at +1 866-665-0033.