Last updated: July 2026
These Terms & Conditions are a general, standard template governing your use of the website and services provided by Decent Water Inc. ("we", "us", or "our"). By requesting a quote, booking a water test, or engaging us for products or services, you agree to the general terms outlined below. This is standard template language and should be reviewed by a qualified professional for your specific circumstances.
By using our website, requesting information, or entering into an agreement with us for products or services, you accept and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
We provide water treatment products and related services, including but not limited to water softeners, reverse osmosis systems, water purifiers, installation, maintenance, and repairs, to residential and light-commercial customers in our service area.
Any pricing or quotes provided, whether online, by phone, or in person, are estimates only. Final pricing is subject to confirmation following an on-site assessment of your property and water conditions, and may vary based on installation complexity, equipment selection, and other site-specific factors.
Products we install are covered by the applicable manufacturer's warranty, the terms of which vary by product and are provided at the time of purchase. In addition, our installation workmanship is covered by our standard workmanship warranty. Warranty coverage does not typically extend to damage caused by misuse, neglect, unauthorized modification, or normal wear and tear of consumable parts (such as filters or media).
Payment terms will be confirmed at the time of quote or invoice. Depending on the service, a deposit may be required prior to installation, with the balance due upon completion, unless otherwise agreed in writing.
We ask that you provide reasonable advance notice if you need to cancel or reschedule a booked appointment, service visit, or installation. Repeated late cancellations or missed appointments may be subject to a rescheduling fee, as communicated at the time of booking.
By providing your mobile phone number and opting in to receive text messages from Decent Water Inc., you agree to the SMS terms set out in this section.
Types of messages. If you consent to receive SMS communications from us, you may receive text messages related to service requests, appointment scheduling, appointment reminders, service updates, and customer support communications.
Message frequency. Message frequency varies depending on your interactions with Decent Water Inc. and the services requested.
Message and data rates. Message and data rates may apply. Check with your wireless provider for details regarding your text messaging or data plan.
Opting out. You may opt out of receiving SMS messages at any time by replying STOP to any text message received from us. After opting out, you will no longer receive SMS communications unless you provide consent again.
Help. For assistance, reply HELP to any text message or contact us at info@decentwater.ca or +1 866-665-0033.
Carrier disclaimer. Wireless carriers are not liable for delayed or undelivered messages.
Privacy. Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your information.
By using this website and submitting forms, you represent that you are at least 18 years of age or have the permission of a parent or legal guardian. Our services are intended for individuals who are 18 years of age or older.
Decent Water Inc. reserves the right to update these Terms & Conditions at any time. Changes become effective immediately upon posting to this page.
To the fullest extent permitted by law, Decent Water Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, except where such liability cannot be excluded by law. Nothing in these terms limits any rights you may have under applicable consumer protection legislation.
These Terms & Conditions are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
If you have any questions about these Terms & Conditions, please contact us at info@decentwater.ca or by phone at +1 866-665-0033.